You can delete your account yourself in the app, at any time - it takes effect immediately.
No app? Email us from the address you signed in with and we'll delete it for you within 30 days.
Deleting removes your images, credits and history for good. It can't be undone.
1. Delete it in the app (fastest)
Open Picoza AI and sign in.
Tap Me in the bottom menu.
Tap Delete Account, then confirm.
Your account and its data are deleted right away.
2. Ask us to delete it (without the app)
Send an email to support@iwetechs.comfrom the email address of the Google or Apple account you sign in with, with the subject "Delete my account". If you signed in with Apple and chose "Hide My Email", tell us that address (it looks like ...@privaterelay.appleid.com).
We may ask you to confirm the request from that address so nobody else can delete your account. We delete it within 30 days and reply when it's done.
3. What is deleted
Your account and profile (name, email, sign-in ID, country and region).
All your created images (My Creations) and anything you wrote in Create.
Your credit balance and credit history, rewards, check-ins, spins and gift boxes.
Your sign-in sessions and push notification tokens.
Credits and VIP perks end with the account and can't be refunded or moved to another account. Uploaded photos are never kept: they are deleted as soon as each image is made.
4. What we keep, and for how long
Purchase records: store transaction IDs, without any link to you, so a purchase can never be credited twice, and for tax and accounting.
Deleted-account marker: a limited record (such as the sign-in ID, email address or device ID) so sign-up bonuses and referral rewards can't be claimed again by deleting and re-creating an account.
Leaderboard history: past winners' ranks stay, no longer linked to your account.
Store purchases themselves are handled by Apple or Google - deleting your Picoza AI account doesn't change your Apple ID or Google account. More detail is in our Privacy Policy.